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We provide exceptional client service with our attentive call centre engagement team.

Call Centre Customer Engagement

We provide exceptional client service with our attentive call centre engagement team.

Call Centre Customer Engagement
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Call Centre Customer Engagement Services

Uwin Iwin has extended its offering and experience by including a new Call Centre Engagement Service that will offer an entirely different approach to the traditional Call Centre. We want to extend and offer our professional services to companies in need of online call centre support.

Our experienced, motivated and engaged team of online call centre employees possess a high level of Emotional Intelligence and provide exceptional customer service when serving the needs of the client.

Call Centre Services

So, what is it that we offer in this space?

The User Experience (UX) is at the heart of the solution. Loyalty programs house the community of your companies most valuable assets, the customers, employees and resellers of your services. These people are the most powerful revenue drivers.

The three most important communities within every business are the customer community, the reseller community and the employee community.

When these communities are treated with care and respect, listened to, nurtured, trained, inspired and loved, they will give of their best, go the extra mile, stay loyal to your brand and advocate and help your sell more products and services.

10 Ways how our call centre teams play a vital role in engaging with these people in your community.

1. 

They get to personally know individuals in the community, building a relationship and rapport with clients, resellers or employees.

2.

Nurturing people at various stages of their journey. New entrants, returning customers, old hands and VIP’s.

3.

They build personalised and emotive engagement.

4.

With technology they provide a one touch point problem resolution.

5.

They encourage self-service, if desired.

6.

Solve problems at the first touch point.

7.

Make dealing with your business and brand a pleasure.

8.

Ask for valuable feedback and insights.

9.

They are well trained and mindful of the business objectives they are serving.

10.

Phone call ready & able to respond on any chosen platform. Email, WhatsApp, Live chat, SMS, Facebook Messenger, Instagram

Performance Incentives

Performance Incentives

There are many desired performance-related outcomes that companies measure and seek to improve on consistently. These are a few major areas:

  • Sales
  • Production
  • Customer service
  • Safety 
  • Efficiency and waste reduction 
  • Employee wellness 

Improving performance is always a multi-disciplined approach that requires people to change, adopt new ways of behaving and sustain good habits.

Employee Rewards & Recognition

Employee rewards for employees working remotely have become a very important part of our new business strategy. New technology had to be introduced for online meetings, maybe new programmes for team management, whatever it is, all employees are feeling the anxiety and uncertainty if they can still perform at their best.

Uwin Iwin wants to help you manage this process of checking all needs, like wellness, mentally and physically, training to promote confidence, equipment to promote productivity, support to add value to their daily activities, all elements that could be used for recognition.

Employee Reward and Recognition

Employee Rewards & Recognition

Employee Reward and Recognition

Employee rewards for employees working remotely have become a very important part of our new business strategy. New technology had to be introduced for online meetings, maybe new programmes for team management, whatever it is, all employees are feeling the anxiety and uncertainty if they can still perform at their best.

Uwin Iwin wants to help you manage this process of checking all needs, like wellness, mentally and physically, training to promote confidence, equipment to promote productivity, support to add value to their daily activities, all elements that could be used for recognition.

Call Centre FAQs

Q: What is call centre outsourcing?

Call Centre Outsourcing is the process of hiring an external call centre to handle your customer support, sales, lead generation or data capturing.

Q: What is our Call Centre service offering?

We will be outsourcing our Call Centre Data support Services. Some of our services will include providing; data capturing services, CRM system, regular client reporting and management reports, inbound calls, outbound calls, optional development of a light web site, customer service AI to streamline complex time-intensive tasks and services that could be tailored to suit your needs.

Q: What is the Uwin Iwin Call Centre Approach?

Our call centre agents are selected and managed based on the following qualities, they’re:  Empathetic, Accountable, Knowledgeable, Empowered, Patient, Flexible & Tech Savvy. Thus providing you with the very best people to handle all your support needs.

It’s easy to start with Uwin Iwin

Get in touch, and learn more about how we can help you improve your staff performance

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