South African Bank
CATEGORY: Financial
ABOUT THIS PROJECT
No of participants: 450
Date: 2007 – March 2009
Incentive Type: Own Staff: Internal Recognition System
Description:
Call centre programme to increase client retention levels
Objective:
To increase morale, retain staff, increase customer service levels and retain customers
Solution:
An online solution with many manual interventions, as well as a physical presence in the call centre every two weeks by the team to answer queries, deal with participant orders
Results:
Our client extremely positive about decreased levels of staff turnover and an increase in customer retention levels
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