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South African Bank

CATEGORY:  Financial

ABOUT THIS PROJECT

No of participants: 450

Date: 2007 – March 2009

Incentive Type: Own Staff: Internal Recognition System 

Description:

Call centre programme to increase client retention levels

Objective:

To increase morale, retain staff, increase customer service levels and retain customers

Solution: 

An online solution with many manual interventions, as well as a physical presence in the call centre every two weeks by the team to answer queries, deal with participant orders

Results:

Our client extremely positive about decreased levels of staff turnover and an increase in customer retention levels

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Employee Rewards & Recognition

Employees appreciate heartfelt, sincere, specific recognition from their managers, senior managers, and co-workers. It makes them feel good and when they feel appreciated, their contribution leads to better results for your business.

Employee Rewards & Recognition

Employees appreciate heartfelt, sincere, specific recognition from their managers, senior managers, and co-workers. It makes them feel good and when they feel appreciated, their contribution leads to better results for your business.

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